SHIPPING POLICY
Thank you for shopping with us. Below is our shipping policy to help you understand how and when your order will arrive.
1. Processing Time
Orders are processed within [1–5] business days, excluding weekends and holidays.
During high-volume periods (drops, sales, holidays), processing times may be longer.
2. Shipping Locations
We currently ship to:
- Canada
- United States
- International destinations (where available)
Shipping availability may vary by location.
3. Shipping Rates
Shipping rates are calculated at checkout based on:
- Destination
- Package weight
- Selected shipping method
Free shipping promotions may be offered at our discretion.
4. Estimated Delivery Times
Estimated delivery times (after processing):
- Canada: 2–10 business days
- United States: 5–15 business days
- International: 10–30 business days
Delivery times are estimates and not guaranteed.
5. Duties, Taxes & Customs
International orders may be subject to customs duties, import taxes, or fees.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
6. Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates depend on the carrier and destination.
7. Lost or Delayed Packages
We are not responsible for:
- Delays caused by carriers or customs
- Packages marked as delivered but not received
If you experience an issue, please contact us and we will assist where possible.
8. Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
9. Returns Due to Shipping Issues
If a package is returned to us due to an incorrect address or failed delivery, reshipping costs may apply.
10. Contact
For shipping questions, contact us at: differnthearts@outlook.com
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